Terms & Conditions
Last updated 2 August 2012.
The Canny Company Ltd is registered in the UK as Company No. 4856842. The Canny Company (Australia) Pty Ltd is registered in Australia - ABN 59 129 258 653.
Your statutory rights are not affected by any of the following terms and conditions. We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on this website (see date at top) and it is your responsibility to read the terms and conditions on each occasion you use this website. Your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
Service and Conditions of use
As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.
Rules For Online Conduct
By using the service, you agree that you will not attempt to undermine the integrity of this website.
The 'review' stage sets out the final details of your order. Following this, we will send you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance by The Canny Company Ltd/The Canny Company (Australia) Pty Ltd.
Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of any products ordered unless we have notified you that we do not accept your order or you have cancelled it.
Delivery charges are specified when you place an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. The Canny Company Ltd/The Canny Company (Australia) Pty Ltd shall be under no liability for any delay or failure to deliver the products within estimated timescales.
Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.
Orders placed within the UK will be despatched using Royal Mail 2nd class (3-5 days) and 1st class (1-2 days) services. Orders placed within Europe will typically be despatched by Royal Mail from the UK, to arrive in 10-14 days, though we may use local carriers where possible to speed up delivery times. Orders in North America and South America will be fulfilled from our Chicago warehouse facility and delivery times will depend on the option chosen such as USPS or UPS. Orders in Australia and SE Asia will be despatched using Australia Post with a typical delivery of 1-2 days (Express option), 3-7 days (Standard option) and 7-10 days (Overseas option).
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this timeframe we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge on most occasions.
Cancellations are treated as a Return with all applicable fees.Your order will be treated as automatically cancelled if a simultaneous payment notification is not received by us in the case of payment by credit card or Paypal. In the case of payment using Paypal cheques, the order will be automatically cancelled if the funds do not reach our account within one month of the order date.
Returns and refunds
If goods you order from us are faulty, damaged or unsuitable, please notify us within 24 hours of receipt and return them within 7 days. Provided they are in a new and fit for resale condition in their original packaging, we will happily offer an exchange or refund (minus the cost of Postage and Packaging). For Canny Collars, please ensure you have ordered the correct size before use (see the page 'Choosing the Right Size') as we will not be able to accept returns that are not fit for resale.
So that we can process your return more quickly, please enclose a printout of your e-mail receipt. Return the goods to us at the address at the bottom of this page. Please write 'returned item' on the package. If you have any queries regarding returns or refunds, please contact us using the details below.
You acknowledge and agree that all copyright, patents, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
We use your IP address to administer our website, gather broad demographic information on site visitors and identify you and your shopping cart. All IP addresses are tracked to help prevent fraudulent transactions. We do not store ANY financial information like credit card numbers on this site.
Contact information from our order form is used to send orders and information about our company to you. We collect visitor's contact information and unique identifiers and store this data on computers or otherwise. We use this data to verify the users' identity, enable delivery and for use as account numbers in our record system should you shop at our on-line store. We may use your details to send you information on special offers or promotions but will not make these details available to any third party and will endeavour to take all reasonable steps to protect your personal information. You will have the option to unsubscribe at all times.
This site may contain links to other sites. We are not responsible for the data policies, procedures, content or privacy practices of these linked websites even if they appear as part of The Canny Company Ltd website.
To safeguard your credit card data, all payment transactions are processed using a secure server with maximum strength encryption allowed. Furthermore we do not store ANY financial information like credit card numbers on this site. If you are concerned that any of the information we hold on you is incorrect please contact us.
It is clearly not in our interests to irritate you with irrelevant e-mail communication, so be assured that we will limit the volume of e-mail traffic you receive from us. We will not make your e-mail address details known to any third party.
This site has the most up to date security measures in place to protect the loss, misuse and alteration of the information under our control. However, you accept the inherent security risks of providing information on-line over the Internet and therefore The Canny Company Ltd//The Canny Company (Australia) Pty Ltd is not responsible for any breach of security unless this is due to our negligence or wilful default.
The Canny Company Ltd & The Canny Company (Australia) Pty Ltd are registered under the relevant Data Protection Legislation.
By making a purchase you accept that you have read and understood these terms and conditions and are bound by them.
The contract between The Canny Company Ltd/The Canny Company (Australia) Pty Ltd and you the customer shall be governed by the laws of England and any dispute between both parties will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.
All items shown are protected by intellectual property rights where appropriate. The CANNY COLLAR is the subject of patent rights internationally. CANNY® is a trade mark. © THE CANNY COMPANY LTD 2003 - 2012.
We have selected our products on the basis that they will be used for domestic use only. If you are planning to use them for business purposes please make sure that you are covered by appropriate insurance.
The Canny Company Ltd/The Canny Company (Australia) Pty Ltd shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
The Canny Collar 'Lifetime Guarantee' refers solely to any fault arising with the collar due to an identifiable manufacturing defect. In this case, the defective collar will be replaced with an equivalent product once returned to us. It does not cover fair wear and tear arising from general use, nor damage obviously caused by a dog through chewing, pawing etc.
The Canny Company Ltd
PO Box 3472
Stafford ST16 9PF, United Kingdom
The Canny Company (Australia) Pty Ltd
733 Hampton Street,
Brighton, Melbourne VIC 3186, Australia
Phone: +44 (0)1630 620462. TOLL FREE IN THE USA AND CANADA (888) 232-5886. Australasia: +61 (0)4002 22669
Fax: +44 (0)872 110 4407