Terms & Conditions

Last updated 19 June 2020.

The Canny Company Ltd is registered in the UK as Company No. 4856842. In Australia, The Canny Company (Australia) Pty Ltd is registered as Company No. ABN 59 129 258 653. Orders on this website will be processed by The Canny Company Ltd in the UK. Australian orders will be processed and despatched from our Melbourne warehouse.

Your statutory rights are not affected by any of the following terms and conditions. We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on this website (see date at top) and it is your responsibility to read the terms and conditions on each occasion you use this website. Your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.


Service and Conditions of use

As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.


Rules For Online Conduct

By using the service, you agree that you will not attempt to undermine the integrity of this website.

The 'review' stage sets out the final details of your order. Following this, we will send you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance by The Canny Company Ltd.

Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of any products ordered unless we have notified you that we do not accept your order or you have cancelled it.



Orders received before our 1pm Friday 'cut off time' will be despatched the same day. Orders received after 1pm will be despatched the following working day. Orders received after 1pm Friday and over the weekend will be despatched at the first available opportunity which will be the following Monday.

We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. The Canny Company Ltd shall be under no liability for any delay or failure to deliver the products within estimated timescales.

Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.

All our UK, European and North American orders are despatched by Royal Mail. We offer a standard service and a tracked & signed option.

  • Customers in the UK can choose between Royal Mail 1st class (1-2 days) and 2nd class (3-5 days) services.
  • Customers in the European Union can choose between ITS (Royal Mail International Tracked & Signed - 3-5 days) or IS (International Standard - no tracking - 5-7 days).
  • Customers from the USA and Canada can choose between ITS (Royal Mail International Tracked & Signed - 5-7 days) or IS (International Standard no tracking - 7-10 days).
  • Orders in Australia, New Zealand and SE Asia will be despatched using Australia Post with a typical delivery of 1-2 days (Express option) and 7-10 days (Overseas option).

Please note that we are unable to provide any tracking information on the standard service option once the order has been despatched.

US customers should note that for ‘trade’ orders (for example, bulk shipping to pet stores etc), duty may be charged on imported goods and the customer, as the importer, is ultimately responsible for paying any duty owed on an import. The purchase price does not include duty as we cannot say with absolute certainty what the duty will be. As a rule, a purchase price that includes shipping and handling does not include duty or any costs associated with clearing the goods through US Customs and Border Protection.

All orders in Australia, whether from individuals or businesses, will be sent from our Melbourne facility by either Australia Post or Australia Post Express. No customs duty will be payable.


Order Cancellation

All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this timeframe we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge on most occasions.

Cancellations are treated as a Return with all applicable fees. Your order will be treated as automatically cancelled if a simultaneous payment notification is not received by us in the case of payment by credit card or Paypal. In the case of payment using Paypal cheques, the order will be automatically cancelled if the funds do not reach our account within one month of the order date.


Returns and refunds

If goods you order from us are faulty, damaged or unsuitable, please notify us within 48 hours of receipt and return them within 14 days of the date stated as being shipped to you. Provided they are in a new and fit for resale condition in the original packaging (if not ordered packaging-free), we will happily offer an exchange or refund (less shipping costs). Items to be exchanged may be subject to a restocking fee. Items must be in unused condition, clean, and free of pet hair/smell, with the original tag. Items requiring cleaning or removal of pet hair will be charged a £3/4€/$5 cleaning fee per item.

Shipping charges for all exchanges and refunds are the responsibility of the customer. Additional charges may apply if replacement items are priced higher than the original. For Canny Collars, please ensure you have ordered the correct size before use (see the page 'Choosing the Right Size ') as the customer will be responsible for meeting the postage costs of any returns for an exchange of sizes. We will not be able to accept returns that are not fit for resale.

So that we can process your return more quickly, please enclose a printout of your e-mail receipt. Return the goods to us using this form and please write 'returned item' on the package. If you have any queries regarding returns or refunds, please contact us using the details below. 



We will replace, free of charge, any products found to have manufacturing defects. This guarantee/warranty expires 30 days after the product is sold to the customer. No other stated or implied guarantee/warranty exists or is applicable. The following are not covered under the guarantee/warranty: damage by chewing, contact with sharp object, contact with rough surface, abuse, negligence, or other similar circumstances.

The guarantee/warranty refers solely to any fault arising with the collar due to an identifiable manufacturing defect. In this case, the defective collar will be replaced with an equivalent product once returned to us.


Intellectual property

You acknowledge and agree that all copyright, patents, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.



To safeguard your credit card data, all payment transactions are processed using a secure server with maximum strength encryption allowed. Furthermore we do not store ANY financial information like credit card numbers on this site. If you are concerned that any of the information we hold on you is incorrect please contact us.

It is clearly not in our interests to irritate you with irrelevant e-mail communication, so be assured that we will limit the volume of e-mail traffic you receive from us. We will not make your e-mail address details known to any third party.

This site has the most up to date security measures in place to protect the loss, misuse and alteration of the information under our control. However, you accept the inherent security risks of providing information on-line over the Internet and therefore The Canny Company Ltd is not responsible for any breach of security unless this is due to our negligence or wilful default.


Legal information

The Canny Company Ltd is registered under the relevant UK Data Protection Legislation.

By making a purchase you accept that you have read and understood these terms and conditions and are bound by them.

The contract between The Canny Company Ltd and you the customer shall be governed by the laws of England and any dispute between both parties will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.

All items shown are protected by intellectual property rights where appropriate. The CANNY COLLAR is the subject of patent rights internationally. CANNY® is a trade mark. © THE CANNY COMPANY LTD 2003 - 2020. 



The Canny Company Ltd. is registered in England & Wales (registered No. 485684) and The Canny Company (Australia) Pty Ltd in Australia (ABN 59 129 258 653), collectively referred to as ‘the company’. We have made every endeavour to ensure the accuracy of the information in this website but cannot be held responsible for any error or omission. 

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall The Canny Company Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

The company endeavours to ensure that our products are manufactured to a high standard but cannot be held responsible for injury to any animal or person arising out of improper use of the products. This disclaimer governs your use of The Canny Company Ltd website (www.cannyco.com); by using our website, you accept this disclaimer in full. If you disagree with any part of the disclaimer, you must not use our website. 



We have selected our products on the basis that they will be used for domestic use only. If you are planning to use them for business purposes please make sure that you are covered by appropriate insurance.

The Canny Company Ltd shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.