Canny Colossus

You can see a guide on how to choose the right size Canny Collar or Canny Colossus here.

You can see a guide to fitting & using the Canny Colossus here.

Shipping

Dispatch

At CannyCo America our goal is to offer you the best shipping option with the very highest levels of responsiveness to you at all times.

Once we verify your order, we then tailor, quality check and package it for dispatch. Except in the event of unusual circumstances, all orders are dispatched within 24 hours after the order is received.

Shipping times

Shipping time: This refers to the time required for items to transit from our warehouse to the delivery destination. Below are typical transit times:

United States-Contiguous (lower 48)

Standard 3-10 days*

Priority 2-4 days*

United States – Alaska, Hawaii, U.S. Territories

Standard 3-10 days*

Priority 3-5 days*

Canada - all areas

Priority 7 to 14 days*

Mexico - all areas

Priority 7 to 14 days*

*Estimated transit time. Transit times may exceed the estimated time due to postal or carrier service interruptions or other circumstances beyond the control of CannyCo America.

Overseas orders

Our US warehouse ships only to the US, Canada & Mexico.

If you are based in the UK, please visit our UK site cannyco.co.uk and if you are based in Australia or New Zealand please visit cannyco.com.au for same day shipping and despatch.

Customers in Europe should visit our site at cannyco.eu.

Returns and refunds

If items ordered from CannyCo America have any factory defects, CannyCo America offers a 30-day return policy, which means items must be returned within 30 days of when you received them.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To be eligible for a return, your item must be in excellent condition, unworn or unused, with tags, not smelly or dirty, and in its original packaging. You will also need proof of purchase.

Returned items are subject to a restocking fee of 10% per item, although this fee is always waived when an exchange is requested or in the event of a factory defect.

Items returned for any reason must be in unused condition, clean, and free of pet hair/smell, with the original tag. Returned items that require cleaning or removal of pet hair will be charged a $3-5 cleaning fee per item in addition to the restocking fee, if applicable.

For Canny Collars, please ensure you have ordered the correct size beforehand (see the page 'What Size Canny Collar') as the customer will be responsible for the shipping costs of any returns for an exchange of sizes.

Whether you are requesting a refund or an exchange, the original item(s) will need to be returned to CannyCo America.

CLICK HERE TO START YOUR RETURN OR EXCHANGE

If approved, your refund will automatically be applied to the original payment method. Be aware that it may take some time for your bank or credit card company to process and post the refund.

Shipping and Additional Charges

All shipping charges for all transactions are the responsibility of the customer, which means shipping charges will not be refunded and additional shipping charges for exchanged items may be required prior to shipping the new item.

Additional charges may apply if replacement items are priced higher than the original.

Exceptions / non-returnable items

Items that are worn, chewed, or damaged will not be accepted for return.

Ordering

What if I order the wrong size Canny Collar?

No problem. Providing you purchased the collar from our website and return it to us within 7 days in a new and resaleable condition, we will exchange it for you. Simply return your collar to us along with a printout of this form and we'll do the rest.

How do the sizings work on the Canny Collar?

Since dogs, like humans, come in all shapes and sizes, it’s important to measure your dog's neck snugly to ensure you have the correct size Canny Collar. As your dog's neck can sometimes be hard to measure accurately (especially if there is a lot of fur), we have designed the Canny Collar so that each size overlaps with the sizes above and below, so there is some flexibility when choosing your size.

Once you have your collar fitted, it's advisable to test first in your garden or house to ensure it cannot come off over her head.

What if my dog is exactly between two sizes?

If your dog is exactly borderline between two sizes, we generally recommend getting the smaller size of the two options. If you have a puppy however, it may be worth waiting a month or so and buying the larger size.